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Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right. However due to the perishable nature of our products we cannot accept returns. For full details refer to our terms and conditions.
How should I cook my pasties?
For best results cook from frozen
Preheat oven to:
- Fan: 200°C (390°F)
- Electric: 220°C (430°F)
- Gas: Mark 7
Prepare the pasties:
- Place pasties on a greased baking tray or a silicone baking sheet.
- Lightly brush with plant milk (e.g., oat, soy, or almond) for a golden finish
(Please note: When brushing our vegan cheese pasties with plant milk, the
fork-pricked vent holes in the top of the pasty may become sealed. After
brushing with plant milk, we recommend re-pricking these vent holes with a
fork to help prevent splitting.)
Bake the pasties:
- Place the tray in the centre of the hot oven and bake for 15 minutes.
- Reduce the oven temperature to:
o Fan: 180°C (350°F)
o Electric: 200°C (390°F)
o Gas: Mark 5 - Continue baking for 40 minutes, rotating the tray halfway through, until the
pasties are a deep golden colour.
Ensure the pasties are fully cooked:
- Ensure pasties are piping hot and cooked all the way through before serving.
Note: Cooking times may vary depending on oven type.
For food safety guidance, visit the Food Standards Agency: www.food.gov.uk.
When will I get my order?
We will work quickly to ship your order as soon as possible.
Your pasties will be shipped frozen using a next day delivery service in recycled denim lined packaging with freezer packs specifically designed for frozen shipping.
Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. For full details refer to our terms and conditions
Where are your pasties made?
We make all our pasties ourselves in St. Austell, Cornwall. All pastry, cheese and seasoning mixes are made by us, and all vegetables are freshly prepared in-house.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.